Losing valued staff can be a business owners worst nightmare. Here are some tips to help you retain your top talentRead More
Sometimes in our rush to get things done, we only look at the surface and don’t look at the depth of an issue. We get carried away with what we assume an issue is and then wonder why the solution didn’t work.
We need to change our perception and take the time to understand the underlying issues.Read More
Often amazing staff are promoted to management roles with no training or previous experience.
Assuming that an individual who is great at achieving their individual targets, will be equally efficient when leading a team, is risky, Read Gils story and see if your managers need some support and training before its too late.Read More
My client Greg was feeling totally overwhelmed with running his business; ensuring the quality of his products, managing his staff, keeping his clients happy, keeping up with the invoicing, admin, marketing and all the other essential things.
So when I sat down with him to make a plan to lighten his load, so that he could scale his business I thought he’d need a hiring plan, then he told me there were four office based staff as well as his manufacturing team!
Learn how to maximise your team, with effective managementRead More
The annual Christmas party is a great way to show your appreciation got your team, however they can also pose a risk. Typical tricky scenarios include fighting, drunkenness, offensive remarks, broken promises, inappropriate sexual behaviour and similar.
Learn how to take the risk out of your Christmas get together.Read More
Being able to trust your team to get on with things, while you get on with the CEO tasks that you have is vital. If you don’t have time to plan for growth, it won’t happen. And keeping track of what everybody is supposed to be working on, is time consuming and exhausting, not to mention the fact that most people don’t react well to micro management.Read More
When I worked corporately, we would always talk to potential clients about being their critical friend as well as their strategic partner. We wanted them to know that while we might highlight any issues within their organisation, we were there to help find a solution. It wasn’t about fault, it was about improvement.Read More
When Ian walked into the café I barely recognised him. It wasn’t just that he wasn’t wearing his usual sharp suit, he seemed to have shrunk and his usual smile and twinkling eyes had disappeared.
Did you know that Stress Management is one of your responsibilities as a business owner as part of the health and safety regulations?Read More
I remember a time when every day I would wake up and the thought of going to work would make me cry. If you know me you’ll know I’m not THAT GIRL who cries, I’d rather punch something to vent my frustrations!
Has the thought of work ever reduced you to tears or anger?
I’m speaking to more and more businesses who have record numbers of staff signed off with work-related stress, for small businesses this has the potential to be crippling.Read More
Whenever I’ve spoken with a client about building their team and I ask when they want their new employee/consultant/temp to start the answer is normally yesterday!
Thing is, it’s pointless getting someone in and not getting the best out of them, after all they are supposed to take some stress away from you, so that you can focus on delivering excellence to your clients.Read More
I meet a lot of people and I can guarantee that someone will always tell me about a terrible experience they had with managing a team, which is why they’ll never do it again. Then they’ll tell me about their aspirations for their business or their career and I’ll just know that they’ll need to manage people in one shape or another to reach their target.Read More
When I realised that Zoe and Stuart stopped going to lunch together and didn’t actually speak with each other, I thought it would just blow over. They were friends way before I joined the organisation.
Then I received grievances from each of them about the other – on the SAME day! So I had no choice but to intervene.Read More
Learning to crochet helped me to learn how to be still and focus. It’s made me a better manager. Find out howRead More
Do you count the cost of reactive versus proactive action? Not taking proactive action will affect your business! Doing nothing could cost you your business, are you willing to take that risk?Read More
It is really hard effectively recruit, set objectives and monitor success without having an up to date job description as a foundation document. Also when dealing with under-performing staff it is important that their job descriptions are correct, as you could be disciplining then for under-performing a task that they morphed into with no training or support.Read More
If you need some help to grow and sale your business, without the cost or commitment of an additional work-space; read on for some things to think about.Read More
Diversity is the key to building your business. People who come from the same background may have the same outlooks, you need to embrace diversity in your team to be able to engage with your ideal clients and to keep ahead of the competition.Read More
As small business owners we don’t focus so much on the culture internally but the brand externally, especially as initially we don’t have a team, but if we consider the environment we wish to cultivate before we begin adding to our teams, it will influence the way to recruit, who we recruit and how we communicate.Read More
You need to have a plan of action for on the job training and documentation to support it, e.g. process maps (although you can get your trainee to do that to check that they really get the process).Read More
Coaching is definitely more time consuming than telling, but it can be really freeing for you.Read More